Integrations
There is a whole world of digital tools and platforms out there you've probably never heard of, and we can help you navigate it, integrate your systems, automate your processes, and make your data work for you.
Seamlessly connect your CRM or ERP to your website, link email marketing with social media, and integrate a chatbot into your sales funnel. Whether it’s building custom solutions or optimizing existing tools, everything is tailored to work efficiently for your business.
We just know how to make your digital world work for you.
So, in case you need help with integrating anything you can think of, tell us which systems need to talk to each other.
CRM
These are the backbone of your communication with customers. We can help you integrate them with your website, your email marketing, and more.
Chatbots
Chatbots can be a great way to automate your customer service and sales. We can help you integrate them into your website or apps.
Landlines
Landlines are still an important part of many businesses. We can help you integrate them with your digital systems.
ERP
ERP systems can be complex and difficult to integrate. We can help you make the most of your ERP integration.
Newsletters
Newsletters are a great way to keep in touch with your customers. We can help you integrate them with your website and CRM.
Transactional mails
Transactional mails are an important part of your customer communication. Don't miss out on re-engaging your customers.
Automation
Automation can save you time and money and increase conversion rates, income and customer satisfaction.
What we integrate
In plain terms: we make the systems you already run exchange data with your website and with each other. Typical work:
- CRM to website and email: form submissions, leads and loyalty data flowing into the CRM, and CRM segments flowing back into email marketing and advertising audiences.
- ERP to website: product, stock and price data for shops and catalogues, orders back to the ERP.
- Chatbots placed in the sales funnel and connected to your support and sales tools.
- Landlines connected to digital systems, so calls become trackable events.
- Newsletters and transactional email wired to the website and CRM; this site, for example, sends contact form messages through the Mailgun API.
- Automation between all of the above, to save time and raise conversion rates.
Examples from our work
- A hotel group: GTM and tracking implementation with online loyalty and CRM integration, with a focus on privacy.
- The Croatian office of an international audit and accounting network: a website and an audit document tracking platform.
- A technology company: a knowledge exchange forum.
Integrations that make your data work for you
Most integrations are also measurement integrations. Connecting a POS, loyalty programme or call centre to Google Analytics and Meta through Measurement Protocol is how offline sales get attributed to online campaigns; our analytics and server-side tracking service covers that side, and everything is built in a privacy-compliant way, with consent respected before data leaves your systems.
AI and agent-ready integrations
AI agents are starting to browse, book and buy on behalf of users, and protocols such as MCP and WebMCP let a website expose structured actions (search, availability, booking, checkout) instead of hoping an agent can click the right button. We help businesses prepare for this through architecture consulting, frontend and backend implementation, structured workflows and AI integrations. pmn.digital itself now offers its services, articles and contact form to AI agents in Chrome through WebMCP. Read Welcome to the agent-ready internet.
How an engagement runs
We map the systems involved and the data each one owns, agree which direction data flows and what happens on failure, build and test the integration, then hand over documentation. Where the work is new software rather than glue, it becomes a development project.